Issue tracking and user support based on Microsoft Outlook and Exchange
Serving customers with prompt response and without failing
to resolve their queries is the backbone of the service industry.
Issue tracking and ticketing system provides the best
possible solution. We, Biz Solutions 365, have integrated both the features in
Folder HelpDesk, our high selling product.With Folder HelpDesk a workgroup can collaborate on tickets
inside Outlook.
The application is installed in a shared mailbox or public
folder, where you see rows of open tickets. If you want to work with one of
them, just click it and a ticket form will open.
The ticket form HTML part has various dropdown fields to
categorize the ticket, and it can be customized. The ticket also has a free
text field for a description of the incident and its solution.
How the organization benefited by having a ticketing system
inside Outlook
It is very easy to convert e-mails into tickets. Do it
manually, by clicking a button, or let all e-mails in a folder be automatically
converted. All formatting from the e-mail is kept, and attachments and images
are transferred to the ticket. Information about the sender of the e-mail is
also entered into the ticket, like e-mail address, name and telephone number.
The ticket is a standard Outlook post item, so you can use
all the Outlook features – for example spellcheck the ticket text, insert attachments
and images in the ticket and use a reading pane in the ticket list.
You may send e-mails from Folder HelpDesk. We supply
templates for several kinds of automatic e-mails, for example when a ticket is
created or a case is closed, and you can also send e-mail answers and messages
manually from inside the ticket.
In short, Folder HelpDesk gives you a user friendly and
efficient Outlook-based solution for helpdesk, customer support and issue
tracking. With Folder HelpDesk you will never more be overwhelmed by requests!
Closed tickets are stored in a database, so the number of
tickets in Outlook is normally small. The open tickets are stored both in the
database and in Outlook, and that way all tickets can be analyzed in the Folder
HelpDesk statistics.
For more details of Folder Help Desk https://bizsolutions365.com/our-products/folder-helpdesk/
Our other products: https://bizsolutions365.com/our-products/
Our other products: https://bizsolutions365.com/our-products/
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